using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

I would request to ensure that the installation of these two database files (media.db and local media.db) is not corrupted (don't display 0 bytes) and try providing full read and write permissions to media.db file , to do so go to  ~Library/Application Support/Adobe/Adobe Caps.

If it still fails then you'll need to uninstall all Adobe products and then run the CC Cleaner tool to make sure nothing is left "Use the Creative Cloud Cleaner Tool to solve installation problems" and the reinstall the products "Download Creative Cloud desktop app".

Let us know if this helps.

I have been into that. I've checked the files and the relevant permissions are as stated.

Hi Carolina_2,

Sorry that you are having trouble installing your Adobe Creative Cloud desktop app, as you have mentioned you are getting "Error 50" and "Creative Cloud is missing or damaged" while trying to install it and you have tried almost all basic troubleshooting steps to resolve it however the issue still persists.

I would recommend you refer to the following help documents and see if that helps:

"Failed to install" error received when installing Adobe Creative Cloud desktop app

Adobe Creative Cloud, needed to resolve this problem, is missing or damaged.

Let us know if this helps.

Moving to Creative Cloud Download & Install

I've tried every solution on here (network settings, re-installing CC desktop app, deleting particular temporary files, running as administrator, etc.).  I also did a screen share for a couple hours with Adobe Support, which did not resolve the problem. My problem is that I can log in, but I get a blank screen and/or spinning circle.  Then I get logged out after about 30 seconds and I get the sign-in screen again, or an error message that Creative Cloud is missing and needs to be reinstalled.

This is on a fresh installation of Windows 10 running in Virtualbox on Red Hat Enterprise Linux 7.  Every other application requiring an internet connection (including, e.g., Office 365) works properly, but I'm locked out of my Creative Cloud account!  I'm losing serious money from not being able to work, please help!

Analysis of the network traffic suggests that it's an issue with communications from Adobe's servers.  My co-workers have no problems, so it can't be the router.  I also can access all the Adobe servers directly from Windows, so it looks like it's not a LAN issue or local firewall issue.  Despite this, I tried turning off the firewall in RHEL 7 as well as opening ports 80 and 443, and turning off Windows firewall, but no luck.  I have tried every permutation of running things as Administrator or not.

I verified that Adobe's servers can respond to my Windows installation by analyzing the traffic between the host adapter and Adobe:

[user@localhost ~]$ sudo tcpdump -i any -vvv | grep adobe

tcpdump: listening on any, link-type LINUX_SLL (Linux cooked), capture size 262144 bytes     192.168.2.247.59543 > cdns01.comcast.net.domain: [bad udp cksum 0x5a77 -> 0xa97d!] 11021+ A? ims-na1.adobelogin.com. (40)     cdns01.comcast.net.domain > 192.168.2.247.59543: [udp sum ok] 11021 q: A? ims-na1.adobelogin.com. 9/0/0 ims-na1.adobelogin.com. [53s] CNAME adobelogin.prod.ims.adobejanus.com., adobelogin.prod.ims.adobejanus.com. [32s] A 50.112.173.182, adobelogin.prod.ims.adobejanus.com. [32s] A 35.162.212.52, adobelogin.prod.ims.adobejanus.com. [32s] A 52.11.16.97, adobelogin.prod.ims.adobejanus.com. [32s] A 54.201.218.133, adobelogin.prod.ims.adobejanus.com. [32s] A 54.69.150.217, adobelogin.prod.ims.adobejanus.com. [32s] A 54.213.53.175, adobelogin.prod.ims.adobejanus.com. [32s] A 34.211.174.110, adobelogin.prod.ims.adobejanus.com. [32s] A 34.223.244.171 (213)     192.168.2.247.54651 > cdns01.comcast.net.domain: [bad udp cksum 0x5a7c -> 0xb487!] 37155+ A? na1e-acc.services.adobe.com. (45)     cdns01.comcast.net.domain > 192.168.2.247.54651: [udp sum ok] 37155 q: A? na1e-acc.services.adobe.com. 5/0/0 na1e-acc.services.adobe.com. [31m25s] CNAME na1e.services.adobe.com., na1e.services.adobe.com. [2m54s] CNAME ETS-PRD1-UE1-COLL-ELB-122061436.us-east-1.elb.amazonaws.com., ETS-PRD1-UE1-COLL-ELB-122061436.us-east-1.elb.amazonaws.com. [59s] A 54.85.22.8, ETS-PRD1-UE1-COLL-ELB-122061436.us-east-1.elb.amazonaws.com. [59s] A 34.225.224.85, ETS-PRD1-UE1-COLL-ELB-122061436.us-east-1.elb.amazonaws.com. [59s] A 54.164.102.102 (182)     192.168.2.247.33744 > cdns01.comcast.net.domain: [bad udp cksum 0x5a7b -> 0xf235!] 30353+ A? cdn-ffc.oobesaas.adobe.com. (44)     cdns01.comcast.net.domain > 192.168.2.247.33744: [udp sum ok] 30353 q: A? cdn-ffc.oobesaas.adobe.com. 9/0/0 cdn-ffc.oobesaas.adobe.com. [28s] CNAME d1n897799gitxr.cloudfront.net., d1n897799gitxr.cloudfront.net. [11s] A 54.192.146.236, d1n897799gitxr.cloudfront.net. [11s] A 54.192.146.88, d1n897799gitxr.cloudfront.net. [11s] A 54.192.146.178, d1n897799gitxr.cloudfront.net. [11s] A 54.192.146.225, d1n897799gitxr.cloudfront.net. [11s] A 54.192.146.100, d1n897799gitxr.cloudfront.net. [11s] A 54.192.146.15, d1n897799gitxr.cloudfront.net. [11s] A 54.192.146.83, d1n897799gitxr.cloudfront.net. [11s] A 54.192.146.109 (215)     192.168.2.247.40601 > cdns01.comcast.net.domain: [bad udp cksum 0x5a7a -> 0x8c39!] 17017+ A? ims-prod07.adobelogin.com. (43)     cdns01.comcast.net.domain > 192.168.2.247.40601: [udp sum ok] 17017 q: A? ims-prod07.adobelogin.com. 10/0/0 ims-prod07.adobelogin.com. [19m15s] CNAME ims-na1.adobelogin.com., ims-na1.adobelogin.com. [20s] CNAME adobelogin.prod.ims.adobejanus.com., adobelogin.prod.ims.adobejanus.com. [5s] A 34.211.174.110, adobelogin.prod.ims.adobejanus.com. [5s] A 35.162.212.52, adobelogin.prod.ims.adobejanus.com. [5s] A 50.112.173.182, adobelogin.prod.ims.adobejanus.com. [5s] A 52.11.16.97, adobelogin.prod.ims.adobejanus.com. [5s] A 34.223.244.171, adobelogin.prod.ims.adobejanus.com. [5s] A 52.35.176.110, adobelogin.prod.ims.adobejanus.com. [5s] A 54.69.150.217, adobelogin.prod.ims.adobejanus.com. [5s] A 52.26.49.69 (238)     192.168.2.247.46228 > adobe.com.ssl.d1.sc.omtrdc.net.https: Flags [P.], cksum 0x4131 (incorrect -> 0xc20c), seq 535777194:535778654, ack 2869725732, win 55024, options [nop,nop,TS val 7113837 ecr 3893942377], length 1460     cdns01.comcast.net.domain > 192.168.2.247.36233: [udp sum ok] 6619 q: PTR? 43.56.140.63.in-addr.arpa. 1/0/0 43.56.140.63.in-addr.arpa. [4m38s] PTR adobe.com.ssl.d1.sc.omtrdc.net. (87)     adobe.com.ssl.d1.sc.omtrdc.net.https > 192.168.2.247.46228: Flags [.], cksum 0x3fcd (correct), seq 1, ack 1460, win 24820, options [nop,nop,TS val 3894002915 ecr 7113837], length 0     192.168.2.247.46228 > adobe.com.ssl.d1.sc.omtrdc.net.https: Flags [P.], cksum 0x3da3 (incorrect -> 0x00b3), seq 1460:2010, ack 1, win 55024, options [nop,nop,TS val 7113868 ecr 3894002915], length 550     adobe.com.ssl.d1.sc.omtrdc.net.https > 192.168.2.247.46228: Flags [.], cksum 0x3b4e (correct), seq 1, ack 2010, win 25370, options [nop,nop,TS val 3894002935 ecr 7113868], length 0     adobe.com.ssl.d1.sc.omtrdc.net.https > 192.168.2.247.46228: Flags [P.], cksum 0x3f37 (correct), seq 1:614, ack 2010, win 25370, options [nop,nop,TS val 3894003107 ecr 7113868], length 613     192.168.2.247.46228 > adobe.com.ssl.d1.sc.omtrdc.net.https: Flags [.], cksum 0x3b7d (incorrect -> 0xb859), seq 2010, ack 614, win 57920, options [nop,nop,TS val 7114057 ecr 3894003107], length 0     192.168.2.247.46228 > adobe.com.ssl.d1.sc.omtrdc.net.https: Flags [P.], cksum 0x4131 (incorrect -> 0x7384), seq 2010:3470, ack 614, win 57920, options [nop,nop,TS val 7114143 ecr 3894003107], length 1460     192.168.2.247.46228 > adobe.com.ssl.d1.sc.omtrdc.net.https: Flags [.], cksum 0x4125 (incorrect -> 0x3628), seq 3470:4918, ack 614, win 57920, options [nop,nop,TS val 7114144 ecr 3894003107], length 1448     adobe.com.ssl.d1.sc.omtrdc.net.https > 192.168.2.247.46228: Flags [.], cksum 0x2b57 (correct), seq 614, ack 3470, win 26830, options [nop,nop,TS val 3894003214 ecr 7114143], length 0     192.168.2.247.46228 > adobe.com.ssl.d1.sc.omtrdc.net.https: Flags [P.], cksum 0x4090 (incorrect -> 0xa357), seq 4918:6217, ack 614, win 57920, options [nop,nop,TS val 7114163 ecr 3894003214], length 1299     adobe.com.ssl.d1.sc.omtrdc.net.https > 192.168.2.247.46228: Flags [.], cksum 0x15ce (correct), seq 614, ack 6217, win 29577, options [nop,nop,TS val 3894003232 ecr 7114144], length 0     adobe.com.ssl.d1.sc.omtrdc.net.https > 192.168.2.247.46228: Flags [P.], cksum 0x748b (correct), seq 614:1171, ack 6217, win 29577, options [nop,nop,TS val 3894003235 ecr 7114144], length 557     192.168.2.247.46228 > adobe.com.ssl.d1.sc.omtrdc.net.https: Flags [.], cksum 0x3b7d (incorrect -> 0x996c), seq 6217, ack 1171, win 60816, options [nop,nop,TS val 7114186 ecr 3894003235], length 0 ^C

1705 packets captured

1742 packets received by filter

37 packets dropped by kernel

[user@localhost ~]$

I then analyzed the traffic between my router and Adobe:

[2.3.2-RELEASE][admin@office.andrewwatters.com]/root: tcpdump -i igb3 -vvv | grep 192.168.2.247 | grep adobe

tcpdump: listening on igb3, link-type EN10MB (Ethernet), capture size 65535 bytes     192.168.2.247.57335 > cdns01.comcast.net.domain: [udp sum ok] 14030+ A? na1e-acc.services.adobe.com. (45)     cdns01.comcast.net.domain > 192.168.2.247.57335: [udp sum ok] 14030 q: A? na1e-acc.services.adobe.com. 5/0/0 na1e-acc.services.adobe.com. [33m27s] CNAME na1e.services.adobe.com., na1e.services.adobe.com. [1m37s] CNAME ETS-PRD1-UE1-COLL-ELB-122061436.us-east-1.elb.amazonaws.com., ETS-PRD1-UE1-COLL-ELB-122061436.us-east-1.elb.amazonaws.com. [40s] A 54.164.102.102, ETS-PRD1-UE1-COLL-ELB-122061436.us-east-1.elb.amazonaws.com. [40s] A 34.225.224.85, ETS-PRD1-UE1-COLL-ELB-122061436.us-east-1.elb.amazonaws.com. [40s] A 54.85.22.8 (182)     192.168.2.247.54161 > cdns01.comcast.net.domain: [udp sum ok] 29446+ A? cdn-ffc.oobesaas.adobe.com. (44)     cdns01.comcast.net.domain > 192.168.2.247.54161: [udp sum ok] 29446 q: A? cdn-ffc.oobesaas.adobe.com. 9/0/0 cdn-ffc.oobesaas.adobe.com. [1m35s] CNAME d1n897799gitxr.cloudfront.net., d1n897799gitxr.cloudfront.net. [53s] A 54.192.146.15, d1n897799gitxr.cloudfront.net. [53s] A 54.192.146.100, d1n897799gitxr.cloudfront.net. [53s] A 54.192.146.83, d1n897799gitxr.cloudfront.net. [53s] A 54.192.146.109, d1n897799gitxr.cloudfront.net. [53s] A 54.192.146.225, d1n897799gitxr.cloudfront.net. [53s] A 54.192.146.88, d1n897799gitxr.cloudfront.net. [53s] A 54.192.146.178, d1n897799gitxr.cloudfront.net. [53s] A 54.192.146.236 (215)     192.168.2.247.49464 > cdns01.comcast.net.domain: [udp sum ok] 38228+ A? ims-prod07.adobelogin.com. (43)     cdns01.comcast.net.domain > 192.168.2.247.49464: [udp sum ok] 38228 q: A? ims-prod07.adobelogin.com. 10/0/0 ims-prod07.adobelogin.com. [7m22s] CNAME ims-na1.adobelogin.com., ims-na1.adobelogin.com. [37s] CNAME adobelogin.prod.ims.adobejanus.com., adobelogin.prod.ims.adobejanus.com. [45s] A 35.162.212.52, adobelogin.prod.ims.adobejanus.com. [45s] A 54.201.218.133, adobelogin.prod.ims.adobejanus.com. [45s] A 52.11.16.97, adobelogin.prod.ims.adobejanus.com. [45s] A 54.213.53.175, adobelogin.prod.ims.adobejanus.com. [45s] A 34.223.244.171, adobelogin.prod.ims.adobejanus.com. [45s] A 50.112.173.182, adobelogin.prod.ims.adobejanus.com. [45s] A 54.69.150.217, adobelogin.prod.ims.adobejanus.com. [45s] A 34.211.174.110 (238)     192.168.2.247.55047 > cdns01.comcast.net.domain: [udp sum ok] 51848+ A? adobeid-na1.services.adobe.com. (48)     cdns01.comcast.net.domain > 192.168.2.247.55047: [udp sum ok] 51848 q: A? adobeid-na1.services.adobe.com. 9/0/0 adobeid-na1.services.adobe.com. [24s] CNAME services.prod.ims.adobejanus.com., services.prod.ims.adobejanus.com. [24s] A 34.211.205.159, services.prod.ims.adobejanus.com. [24s] A 54.68.171.54, services.prod.ims.adobejanus.com. [24s] A 54.200.149.101, services.prod.ims.adobejanus.com. [24s] A 52.39.140.21, services.prod.ims.adobejanus.com. [24s] A 54.148.151.223, services.prod.ims.adobejanus.com. [24s] A 54.71.253.135, services.prod.ims.adobejanus.com. [24s] A 34.213.158.21, services.prod.ims.adobejanus.com. [24s] A 54.201.183.66 (219)     192.168.2.247.46446 > adobe.com.ssl.d1.sc.omtrdc.net.https: Flags [.], cksum 0x9bb4 (correct), seq 795671505:795672953, ack 2614025957, win 43440, options [nop,nop,TS val 7546435 ecr 3894372864], length 1448     192.168.2.247.46446 > adobe.com.ssl.d1.sc.omtrdc.net.https: Flags [P.], cksum 0x298b (correct), seq 1448:1460, ack 1, win 43440, options [nop,nop,TS val 7546435 ecr 3894372864], length 12     adobe.com.ssl.d1.sc.omtrdc.net.https > 192.168.2.247.46446: Flags [.], cksum 0x3aaf (correct), seq 1, ack 1460, win 12385, options [nop,nop,TS val 3894435503 ecr 7546435], length 0     192.168.2.247.46446 > adobe.com.ssl.d1.sc.omtrdc.net.https: Flags [P.], cksum 0x7fe5 (correct), seq 1460:1940, ack 1, win 43440, options [nop,nop,TS val 7546456 ecr 3894435503], length 480     adobe.com.ssl.d1.sc.omtrdc.net.https > 192.168.2.247.46446: Flags [.], cksum 0x36c7 (correct), seq 1, ack 1940, win 12865, options [nop,nop,TS val 3894435522 ecr 7546456], length 0     adobe.com.ssl.d1.sc.omtrdc.net.https > 192.168.2.247.46446: Flags [P.], cksum 0xbaba (correct), seq 1:530, ack 1940, win 12865, options [nop,nop,TS val 3894435523 ecr 7546456], length 529     adobe.com.ssl.d1.sc.omtrdc.net.https > 192.168.2.247.46446: Flags [P.], cksum 0xd711 (correct), seq 530:649, ack 1940, win 12865, options [nop,nop,TS val 3894435523 ecr 7546456], length 119     192.168.2.247.46446 > adobe.com.ssl.d1.sc.omtrdc.net.https: Flags [.], cksum 0xb1e1 (correct), seq 1940, ack 530, win 46336, options [nop,nop,TS val 7546476 ecr 3894435523], length 0     192.168.2.247.46446 > adobe.com.ssl.d1.sc.omtrdc.net.https: Flags [.], cksum 0xb16a (correct), seq 1940, ack 649, win 46336, options [nop,nop,TS val 7546476 ecr 3894435523], length 0     192.168.2.247.46446 > adobe.com.ssl.d1.sc.omtrdc.net.https: Flags [.], cksum 0x394c (correct), seq 1940:3388, ack 649, win 46336, options [nop,nop,TS val 7546582 ecr 3894435523], length 1448     192.168.2.247.46446 > adobe.com.ssl.d1.sc.omtrdc.net.https: Flags [P.], cksum 0x02c9 (correct), seq 3388:3400, ack 649, win 46336, options [nop,nop,TS val 7546582 ecr 3894435523], length 12     192.168.2.247.46446 > adobe.com.ssl.d1.sc.omtrdc.net.https: Flags [.], cksum 0xdbf6 (correct), seq 3400:4848, ack 649, win 46336, options [nop,nop,TS val 7546583 ecr 3894435523], length 1448     adobe.com.ssl.d1.sc.omtrdc.net.https > 192.168.2.247.46446: Flags [.], cksum 0x27db (correct), seq 649, ack 3400, win 14325, options [nop,nop,TS val 3894435648 ecr 7546582], length 0     192.168.2.247.46446 > adobe.com.ssl.d1.sc.omtrdc.net.https: Flags [P.], cksum 0x9f94 (correct), seq 4848:6146, ack 649, win 46336, options [nop,nop,TS val 7546600 ecr 3894435648], length 1298     adobe.com.ssl.d1.sc.omtrdc.net.https > 192.168.2.247.46446: Flags [.], cksum 0x1258 (correct), seq 649, ack 6146, win 17071, options [nop,nop,TS val 3894435662 ecr 7546583], length 0     adobe.com.ssl.d1.sc.omtrdc.net.https > 192.168.2.247.46446: Flags [P.], cksum 0xb406 (correct), seq 649:1212, ack 6146, win 17071, options [nop,nop,TS val 3894435665 ecr 7546583], length 563     192.168.2.247.46446 > adobe.com.ssl.d1.sc.omtrdc.net.https: Flags [.], cksum 0x925e (correct), seq 6146, ack 1212, win 49232, options [nop,nop,TS val 7546617 ecr 3894435665], length 0     192.168.2.247.60893 > cdns01.comcast.net.domain: [udp sum ok] 6453+ A? na1e-acc.services.adobe.com. (45)     cdns01.comcast.net.domain > 192.168.2.247.60893: [udp sum ok] 6453 q: A? na1e-acc.services.adobe.com. 5/0/0 na1e-acc.services.adobe.com. [16m14s] CNAME na1e.services.adobe.com., na1e.services.adobe.com. [2m34s] CNAME ETS-PRD1-UE1-COLL-ELB-122061436.us-east-1.elb.amazonaws.com., ETS-PRD1-UE1-COLL-ELB-122061436.us-east-1.elb.amazonaws.com. [32s] A 54.85.22.8, ETS-PRD1-UE1-COLL-ELB-122061436.us-east-1.elb.amazonaws.com. [32s] A 54.164.102.102, ETS-PRD1-UE1-COLL-ELB-122061436.us-east-1.elb.amazonaws.com. [32s] A 34.225.224.85 (182)     192.168.2.247.58788 > cdns01.comcast.net.domain: [udp sum ok] 42660+ A? cdn-ffc.oobesaas.adobe.com. (44)     cdns01.comcast.net.domain > 192.168.2.247.58788: [udp sum ok] 42660 q: A? cdn-ffc.oobesaas.adobe.com. 9/0/0 cdn-ffc.oobesaas.adobe.com. [1m38s] CNAME d1n897799gitxr.cloudfront.net., d1n897799gitxr.cloudfront.net. [54s] A 54.192.146.100, d1n897799gitxr.cloudfront.net. [54s] A 54.192.146.236, d1n897799gitxr.cloudfront.net. [54s] A 54.192.146.83, d1n897799gitxr.cloudfront.net. [54s] A 54.192.146.109, d1n897799gitxr.cloudfront.net. [54s] A 54.192.146.225, d1n897799gitxr.cloudfront.net. [54s] A 54.192.146.88, d1n897799gitxr.cloudfront.net. [54s] A 54.192.146.178, d1n897799gitxr.cloudfront.net. [54s] A 54.192.146.15 (215)     192.168.2.247.46446 > adobe.com.ssl.d1.sc.omtrdc.net.https: Flags [.], cksum 0xda19 (correct), seq 6146:7594, ack 1212, win 49232, options [nop,nop,TS val 7604854 ecr 3894435665], length 1448     192.168.2.247.46446 > adobe.com.ssl.d1.sc.omtrdc.net.https: Flags [P.], cksum 0x8299 (correct), seq 7594:7606, ack 1212, win 49232, options [nop,nop,TS val 7604854 ecr 3894435665], length 12     adobe.com.ssl.d1.sc.omtrdc.net.https > 192.168.2.247.46446: Flags [.], cksum 0x3d89 (correct), seq 1212, ack 7606, win 18531, options [nop,nop,TS val 3894493921 ecr 7604854], length 0     192.168.2.247.46446 > adobe.com.ssl.d1.sc.omtrdc.net.https: Flags [P.], cksum 0x1bf3 (correct), seq 7606:8156, ack 1212, win 49232, options [nop,nop,TS val 7604873 ecr 3894493921], length 550     adobe.com.ssl.d1.sc.omtrdc.net.https > 192.168.2.247.46446: Flags [.], cksum 0x391c (correct), seq 1212, ack 8156, win 19081, options [nop,nop,TS val 3894493935 ecr 7604873], length 0     adobe.com.ssl.d1.sc.omtrdc.net.https > 192.168.2.247.46446: Flags [P.], cksum 0xd41b (correct), seq 1212:1825, ack 8156, win 19081, options [nop,nop,TS val 3894493936 ecr 7604873], length 613     192.168.2.247.46446 > adobe.com.ssl.d1.sc.omtrdc.net.https: Flags [.], cksum 0xb58f (correct), seq 8156, ack 1825, win 52128, options [nop,nop,TS val 7604888 ecr 3894493936], length 0     192.168.2.247.46446 > adobe.com.ssl.d1.sc.omtrdc.net.https: Flags [.], cksum 0x6a60 (correct), seq 8156:9604, ack 1825, win 52128, options [nop,nop,TS val 7604987 ecr 3894493936], length 1448     192.168.2.247.46446 > adobe.com.ssl.d1.sc.omtrdc.net.https: Flags [P.], cksum 0xd1a4 (correct), seq 9604:9616, ack 1825, win 52128, options [nop,nop,TS val 7604987 ecr 3894493936], length 12     192.168.2.247.46446 > adobe.com.ssl.d1.sc.omtrdc.net.https: Flags [.], cksum 0xb625 (correct), seq 9616:11064, ack 1825, win 52128, options [nop,nop,TS val 7604987 ecr 3894493936], length 1448     adobe.com.ssl.d1.sc.omtrdc.net.https > 192.168.2.247.46446: Flags [.], cksum 0x2a60 (correct), seq 1825, ack 9616, win 20541, options [nop,nop,TS val 3894494060 ecr 7604987], length 0     192.168.2.247.46446 > adobe.com.ssl.d1.sc.omtrdc.net.https: Flags [P.], cksum 0x856e (correct), seq 11064:12361, ack 1825, win 52128, options [nop,nop,TS val 7605013 ecr 3894494060], length 1297     adobe.com.ssl.d1.sc.omtrdc.net.https > 192.168.2.247.46446: Flags [.], cksum 0x14e0 (correct), seq 1825, ack 12361, win 23286, options [nop,nop,TS val 3894494074 ecr 7604987], length 0     adobe.com.ssl.d1.sc.omtrdc.net.https > 192.168.2.247.46446: Flags [P.], cksum 0xc519 (correct), seq 1825:2382, ack 12361, win 23286, options [nop,nop,TS val 3894494077 ecr 7604987], length 557     192.168.2.247.46446 > adobe.com.ssl.d1.sc.omtrdc.net.https: Flags [.], cksum 0x968a (correct), seq 12361, ack 2382, win 55024, options [nop,nop,TS val 7605030 ecr 3894494077], length 0 ^C

3846 packets captured

3857 packets received by filter

0 packets dropped by kernel

[2.3.2-RELEASE][admin@office.andrewwatters.com]/root:

As you can see, communication is happening fine between the Windows virtual machine and Adobe's server.  However, I never get past the first transaction with the server.

I followed up with the support tech who I screen shared with and he wrote back that virtualization is not supported.  However, there is no mention of virtualization in the terms of service.  I am really wondering what the problem is.  FYI, I can't use my bare metal Windows installation due to it becoming corrupted, which is why I turned to my backup Linux installation. Any ideas?

Moving to Creative Cloud Download & Install

Hi, just want to make sure you've run through all these?

Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel

Black screen at sign-in | Adobe Creative Cloud desktop app

Also, presuming you're running the latest release of the CC desktop app?

Codigo de error P204 No se que tengo que hacer

Troubleshoot Adobe Creative Cloud download and install issues

I am not an Adobe user, just trying to clean up this computer, remove unwanted programs.

The advice I found on the web doesn't help.  It appears I need to install something before I can uninstall?

"clicking the Creative Cloud icon in your taskbar" -- there is no such thing in my taskbar

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

[moved from Creative Suites to Adobe Creative Cloud]

Besides all the potential solutions posted here, I've found another one that worked for me.

Short answer: What worked for me was disabling IPV6 on network adapter options.

Long answer:

Currently, my ISP only provide connections to IPV4,  so if I try to connect to an IPV6 address it will time out. But, my router assign both IPV4 and IPV6 to my network adapter. In some cases (and I don't know why) Windows will give priority to the IPV6 address when resolving a hostname - this behavior is fine when in a browser, which switch to the IPV4 when the IPV6 takes too long to answer, but for most of apps it will not look for the IPV4 address and will fail infinitely. This affected both Creative Cloud app and iTunes (and CMD as well, that's how I discovered the bug with the ping command). But after disabling the IPV6 option both started working perfectly, since Windows automatically dropped the IPV6 priority when resolving addresses.

Maarten4132652 you could utilize the Traceroute or Ping command on the servers listed.  If a software firewall is involved though then it may still show as successful with either of those commands. 

Software firewalls can restrict access based off application, servers, and ports they are requesting to access.  If you are unfamiliar with the configuration of any installed firewall software then I would recommend contacting the manufacturer for assistance.

Adrianb89419726 this discussion is from 2014 but the solution is still valid.  If you are unable to correct the relevant file permissions then your last chance to correct the error will be to create a newly created local administrator account.  Which operating system are you encounter Error 16 on Adrianb89419726?  In addition which Adobe software title are you using?

I've removed everything and started installing and using the CC desktop apps. Thanks.

hi

when I wan’t to install the creative cloud he ask me to put my id and my password, but my password or my id doesn’t work.

I don’t understand because it’s exactly the same I put on websit to log-in

Sarac86679781 can you please post a screen shot of the current error you are experiencing?  Information on how to post a screen shot can be found at FAQ: How do I capture and post a screen shot or video?.

Excellent.  Thanks for the update Gened14330072!

Hello everyone,

I know these are quite common problems and that many threads exist about that already but I tried many things suggested in the threads and nothing worked, so I have to go for it again...

Here's my story:

1) After a windows update (I'm using Windows 7; Version 6.1 (Build 7601: Service Pack 1)) I got the known issue of a neverending "your software license is checked" window popping up again and again and again when I tried to start Photoshop. I checked for possible solutions including suggestions from this thread: adobe software license agreement keeps popping up after installing CC 2014 apps . I did delete SLCache and OOBE folder and also deleted the software_agreement.xlm (don't remember the exact name)

2) Since this didn't work I did a system recovery to the point before the windows update. I got that eternal software license window pop up again.

3) Until then I was still using Adobe Photoshop 2015. So I updated it to Photoshop 2017 to see if this helps. This time I didn't get the software license window anymore but now I only got the test version although I have a full Creative Cloud subscription including PS. I could work with the 7-day-trial version and hoped that after this time it would switch to normal like the other apps. But now I got a testversion over note beneath the app's name and when I try to start it, I get the endless software license window pop up again.

Of course I checked the forums to get help and it seems like I have the issue of the never ending software license window combined with the false test version issue.

Following the tips of users from this forum, I have repeatedly

- tried to use a system restore point before the whole mess: no result

- deinstalled and reinstalled ALL CC apps manually, including CC desktop app itself: no result

- deinstalled everything using the AdobeCreativeCloudCleanerTool.exe; yes, I let it run as administrator and I repeated this like 3 times with reboots inbetween. I also deinstalled non-cc-related apps and adobe stuff.

- I even went into all kind of directories in the user-folder and deleted everything that had the name adobe on it (whole folders with sub-folders) and rebooted and installed everything again: no result. Whenever I download cc and install it and then install photoshop, it says my test period has ended and I get the neverending software license window.

I don't know if this information helps somehow: I run cc with the same account on a second computer (an iMac) and this works without any issues, photoshop is licensed and runs flawlessly.

Thanks for your attention & help