I ran through all the debig sets on this I could. I deleted the oobe directory, I uninstalled the app, I logged out and logged back in. Tried to log in with different users. It is still completely and totally stuck. I have no idea how to get past this point?
Thanks,
David.
Is the Operating System Up to date?
Windows or Mac?
Mac and yes the os is up to date. Just uninstalled, deleted the entire adobe directory and restarted, still stuck in updating. Are there logs or something that could give some idea of what it is doing? It just says Updating creative cloud, no progress marker or anything either.
Hello all. I managed to install InDesign cc 2017 numerous times - but never succeeded opening the app. The Adobe support person on the chat tried the exact same procedure as Barb recommended on this thread - it did not work. What did work was to install the InDesign 2015 from this site; http://prodesigntools.com/trials3/AdobeProducts/IDSN/11/win64/InDesign_11_LS20_Win64.7z
Rgds - Kristian
Follow below steps :
Step 1)
Navigate to Applications>Utiliites.
Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
Step 2)
Click on the below link and download & run Adobe Cleaner tool :
If present Select the option "Adobe Application Manager or Adobe Creative Cloud " and then click on "Clean up Selected" .
http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg
Step 3):
1) Right click on Finder icon and select "Go-To Folder" option.
2) You will get a text box, type-in below command and then hit 'Return' key.
/library
It will open System Library folder.
3)Then navigate to Application Support>Adobe>OOBE.
Rename OOBE folder to OOBE-old.
Step 4):
Download Adobe Application Manager and install the same and then try to launch , it shud start update process and shud get updated to updated version Adobe Creative Cloud app.
http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager10.0_all.dmg
Ok. That worked. Thanks!
And say what?
"Adobe does not work here are more than 54 domain names that might be the problem."
First fix the stuff on adobes part. Now I dont even know what the problem is.
I want to Download adobe all product in offline. i need to burn in into DVD. So please help me how can i download Adobe all Product offline software.
Thanks
ISTIAK
Hi,
I have the same problem. I did what you mentioned in your post step by step and it did work, I still have the error message. Could you help me please? This is very important, as I need it to work.
Regards,
Elodie
Reboot and try using creative cloud to install
not all are available.
Single user licensee downloadable installation files available:
And a big thank you to Jim @ Prodesigntools for helping me with these links!
I resolved this problem by doing the following: (hopefully this will help others finding this page via Google)
Step 1
Logout of Adobe CC desktop
Step 2
Open up Go to Folder
shortcut: cmd+shift+g
or finder > go to folder
copy/paste this exactly don't miss the squiggle (tilde):
~/Library/application support/adobe
Rename the following folders
[AAMUpdater] rename to > [OLD_AAMUpdater]
[OOBE] rename to > [OLD_OOBE]
Step 3
copy/paste this exactly without the tilde:
/Library/application support/adobe
Rename the following folders
[AAMUpdater] rename to [OLD_AAMUpdater]
[AAMUpdaterInventory] rename to [OLD_AAMUpdaterInventory] You'll need to enter your password to auth.
DOn't worry, Adobe will regenerate these files as soon as you log back in. If you want to be extra cautious you can always copy the folders elsewhere before you do it.
Step 4
Log back into Adobe CC desktop and it should all be working now.
Cleanup step (not necessary but recommended)
Go back to the above locations and delete the files you renamed OLD as new folders will now have been generated.
Good luck!
Ok thanks for the update Kristiank89091160. The fact that you had to utilize a direct download points to not being able to contact the necessary Adobe servers.
Kristiank89091160 please ask whoever manages your network to review https://helpx.adobe.com/content/dam/help/attachments/Creative_Cloud_for_enterprise_Service _Endpoints.pdf it provides complete details on the necessary servers, and ports, needed to download, install, and utilize a Creative Cloud membership. By resolving the connection error you will be to download newer versions that are not currently available for direct download.
Maarten4132652 you can find a current status for Creative Cloud services at Adobe System Status
The most helpful information you can provide to the ISP would be a traceroute for each of the addresses listed. That will help indicate where the failure lies that is preventing connection to the necessary servers.
Alternately, you may want to look at utilizing an alternate Internet connection to download, instal, and activate the Adobe software.
Cheers. It worked
Sent from my Samsung Galaxy smartphone.
It worked. Thanks for that
I noticed my premiere pro updated in August and it changed the interface. I'd rather not spend a lot of time learning the new one. I've tried several times installing the previous version but when I launch it, it defaults to 11.2.1 is there something I'm missing.
you install older versions from the Adobe CC app... ime on windows systems they are better if you only have one version of each app installed so you don't mix them up
I've did that I believe but how do I launch the previous version I installed. Like I have tried to install 11.0.0 and 11.0.1 but then it it goes back to 11.2.1 when I try to launch it.
ok did you uninstall 11.2.1 first... then install 11.1.1(or whatever older version)?